How to Build Customer Loyalty
The future is about giving customers unforgettable experiences, not more stuff.
PEOPLE WANT EXPERIENCES. NOT MORE STUFF.
IT'S ALL ABOUT THE EXPERIENCE
Nearly 80% of millennials would choose a live event instead of a physical purchase, and this trend goes way beyond millennials. Consumers across many demographics believe experiences make you happier & are more valuable than buying fancy things.
IT'S ALL ABOUT THE EXPERIENCE
Nearly 80% of millennials would choose a live event instead of a physical purchase, and this trend goes way beyond millennials. Consumers across many demographics believe experiences make you happier & are more valuable than buying fancy things.
FEAR OF MISSING OUT
Almost 7 out of 10 millennials are afraid of missing out on experiences. In a world where life experiences are broadcasted across social media, the fear of missing out drives millennials to show up, share and engage.
FEAR OF MISSING OUT
Almost 7 out of 10 millennials are afraid of missing out on experiences. In a world where life experiences are broadcasted across social media, the fear of missing out drives millennials to show up, share and engage.
%
EVENTS OVER THINGS
Nearly 80% of millennials would rather spend money on an event or experience rather than on a physical purchase.
%
EVENTS OVER THINGS
Nearly 80% of millennials would rather spend money on an event or experience rather than on a physical purchase.
It isn’t just millennials. The interesting trend I’m seeing is that these traits are bleeding beyond this demographic. Millennials are proving to be cultural trailblazers for older and newer generations.
LOYALTY MATTERS
THE COST OF DRIVING SALES WITH NEW CUSTOMERS
It’s true. If you’re not focusing on driving sales from current customers, you’re missing valuable opportunities.
THE COST OF DRIVING SALES WITH NEW CUSTOMERS
It’s true. If you’re not focusing on driving sales from current customers, you’re missing valuable opportunities.
MORE SPENT BY CURRENT CUSTOMERS THAN NEW ONES
And the customers you already have spend more than new customers— all the more reason to focus on the customers you already have.
MORE SPENT BY CURRENT CUSTOMERS THAN NEW ONES
And the customers you already have spend more than new customers— all the more reason to focus on the customers you already have.
..BUT MOST LOYALTY PROGRAMS DON’T WORK
%
OVER HALF OF CONSUMERS
say they’re frustrated with their loyalty rewards program.
OVER HALF OF CONSUMERS
say they’re frustrated with their loyalty rewards program.
IN LOYALTY REWARDS GO UNCLAIMED EVERY YEAR
That’s right— the more companies try to drive loyalty from their customers, the more those customers tend to ignore them.
IN LOYALTY REWARDS GO UNCLAIMED EVERY YEAR
That’s right— the more companies try to drive loyalty from their customers, the more those customers tend to ignore them.
LIVE EVENTS DRIVE LOYALTY
%
OF CONSUMERS
say attending live events influences them more than viewing TV commercials
%
OF EVENT ATTENDEES
have a more positive opinion about the company, brand, or product after the event.
FOCUS ON YOUR CORE BUSINESS. WE’LL HANDLE THE REST.
LAUNCH REWARDS LIKE A PRO
When Verizon wanted to launch a new rewards program to delight its customers, it chose TicketManager. So did American Express. And Anheuser-Busch.
See a pattern?
WHY TICKETMANAGER?
There’s a reason the world’s leading brands choose TicketManager to manage their loyalty rewards programs— enabling live events & proving they drive business is what we do. Get your customers’ attention with live event rewads they’ll never forget.
BUILD REAL LOYALTY
Get tickets to customers & partners with a fully-automated, custom-branded loyalty program.
LAUNCH FAST
Our API makes it easy to get up & running quickly. No more lengthy development cycle.
STAND OUT
Marketing is everywhere. Get clients’ attention with live events & experiences they won’t forget.
KEEP YOUR FOCUS
Focus on your core business. Managing ticket rewards programs is what we do best.
Our new rewards program changes the way the marketplace perceives us.