Concierge Services Terms and Conditions

Spotlight Ticket Management, Inc. (“Spotlight”) offers certain VIP hospitality services (the “Services”) as an intermediary to provide its customers with third-party merchant products and/or services.  As used in these Terms, “Customer” “you” or “your” refers to the individual accessing or using the Services and any other person or third-party entity authorized to do so by such individual.

These Terms and Conditions (these “Terms”), which set forth the rights and obligations of Spotlight and its Customers, apply to each Order Form and any request or order submitted to Spotlight by Customer in any form, and any and all Services provided to Customer by Spotlight, and are hereby incorporated by this reference into each Order Form.  By utilizing the Services, you are agreeing to these Terms and any additional terms set forth in the applicable Order Form.

  1. Spotlight is not affiliated with any third-party merchants (each, a “Supplier”) whose products or services may be acquired directly by you, or purchased, reserved or booked by Spotlight on your behalf, in connection with the Services. Spotlight does not verify, sponsor, endorse or represent, and is not responsible for (a) the quality, accuracy, reliability, integrity, safety or legality of goods or services, or of any advice, opinion, advertisement, offer, proposal, statement, data or other information displayed, purchased or paid for in connection with the Services; (b) your ability to buy goods or services or the ability of Suppliers, shippers or other third parties to deliver goods or services; or (c) Suppliers or other third parties whose goods or services are displayed, offered or supplied in connection with the Services.
  2. The purchase of goods or services from a Supplier in connection with your use of the Services, and any reservation or booking completed by Spotlight at the request of Customer, are solely between Customer and the respective Supplier, and Spotlight is not a party to the purchase. Goods or services that Spotlight attempts to purchase on behalf of Customer at the request of Customer are subject to availability.
  3. You are responsible for payment of all charges associated with any goods or services you obtain from Suppliers in connection with the Services. Spotlight does not guarantee availability of pricing on goods or services offered by Suppliers. Customer will receive confirmation of applicable pricing for such goods or services once payment has been successfully received by Spotlight.
  4. If you are unhappy with any goods or services that you have purchased in connection with the Services, you should contact the Supplier directly to resolve your concerns. Spotlight is not a selling agent in connection with any sale to you of goods and/or services by any third party, including by any Suppliers.  Spotlight has no control over the quality, fitness, safety, reliability, legality, or any other aspect of any good or service that you may purchase using the Services.
  5. The Services may include and/or permit you to link to or access direct connections to third party websites, content or resources. You acknowledge that Spotlight has no control over any such third-party websites, content or resources, which are made available by companies or persons other than Spotlight. You acknowledge and agree that Spotlight is not responsible for the availability of any such third-party websites, content or resources. You further acknowledge that Spotlight is not liable to you for any loss or damage which may be incurred by you as a result of these third-party websites, content or resources, including, without limitation, losses or damages suffered in connection with purchases made through the Services.
  6. THE SERVICES, IN WHOLE AND IN PART, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SPOTLIGHT MAKES NO REPRESENTATION OR WARRANTY: (a) THAT THE SERVICES WILL FUNCTION AS INTENDED, WILL BE AVAILABLE OR WILL BE UNINTERRUPTED, SECURE OR OMISSION-FREE OR ERROR-FREE; (b) AS TO THE GOODS OR SERVICES PURCHASED FROM SUPPLIERS IN RELIANCE ON INFORMATION STORED WITH OR OTHERWISE AS A RESULT OF USE OF THE SERVICES; (c) THAT DEFECTS, OMISSIONS OR ERRORS IN THE SERVICES WILL BE CORRECTED; (d) THAT THE SERVICES WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; (e) AS TO THE QUALITY, ACCURACY, COMPLETENESS AND VALIDITY OF ANY INFORMATION OR MATERIALS YOU RECEIVE IN CONNECTION WITH THE SERVICES; (f) THAT TRANSMISSIONS THROUGH THE SERVICES WILL BE SECURE; (g) THAT YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS; OR (h) THAT DATA COLLECTED, STORED OR PROCESSED THROUGH THE SERVICES WILL BE AVAILABLE, SECURE OR OMISSION-FREE OR ERROR-FREE.
  7. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU ASSUME SOLE RESPONSIBILITY AND RISK FOR YOUR USE OF THE SERVICES AND THE RESULTS AND PERFORMANCE THEREOF (INCLUDING, WITHOUT LIMITATION, YOUR PURCHASE OR USE OR RECEIPT OF ANY GOODS OR SERVICES IN CONNECTION WITH THE SERVICES). IN NO EVENT AND UNDER NO CAUSE OF ACTION, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, SHALL SPOTLIGHT OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES OR AUTHORIZED AGENTS, VENDORS OR SERVICE PROVIDERS (COLLECTIVELY, THE “SPOTLIGHT PARTIES”) BE LIABLE FOR ANY DAMAGES, CLAIMS OR LOSSES INCURRED (INCLUDING, WITHOUT LIMITATION, DIRECT, COMPENSATORY, INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES), HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, ARISING FROM OR IN CONNECTION WITH ANY OF THE FOLLOWING SUBJECT MATTER OR CIRCUMSTANCES, EVEN IF A SPOTLIGHT PARTY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, CLAIMS OR LOSSES: (A) YOUR USE OF OR INABILITY TO USE THE SERVICES; (B) ANY GOODS OR SERVICES PURCHASED IN CONNECTION WITH THE SERVICES; (C) ANY THIRD PARTY WEBSITE, CONTENT OR RESOURCE USED IN CONNECTION WITH OR AVAILABLE THROUGH THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY SUPPLIER SITE OR CONTENT PROVIDED BY A SUPPLIER OR OTHER THIRD PARTY; (D) DISPUTES BETWEEN YOU AND A SUPPLIER; (E) ANY INACCURACY, INCOMPLETENESS OR MISINFORMATION CONTAINED IN ANY INFORMATION PROVIDED THROUGH THE SERVICES; (F) UNAUTHORIZED ACCESS TO, OR ALTERATION OR LOSS OF, YOUR TRANSMISSIONS OR DATA, OR OTHER INFORMATION THAT IS COLLECTED, STORED OR SENT IN CONNECTION WITH THE SERVICES; (G) ERRORS, SYSTEM DOWN TIME, NETWORK OR SYSTEM OUTAGES, FILE CORRUPTION OR SERVICE INTERRUPTIONS; OR (H) ANY OTHER USE BY YOU OF THE SERVICES.  NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, SPOTLIGHT’S CUMULATIVE LIABILITY TO YOU ARISING FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU FOR ANY GOODS OR SERVICES PROCURED THROUGH THE SERVICES. IF NO AMOUNTS WERE PAID, YOUR SOLE REMEDY UNDER THESE TERMS SHALL BE LIMITED TO $100.
  8. All payments made to Spotlight in connection with the Services are non-refundable. No refunds or credits will be given for any reason including but not limited to reductions in group size, unused tours or any other aspect of the purchased goods or services, unused portions of goods or services, or any other reason.  Any specific accommodations required by Customer or a third party must be communicated to Spotlight in writing prior to the execution of any Order Form.
  9. If you are a registered user of Spotlight’s TicketManager software, Spotlight may communicate with you regarding any matter relating to the Services via electronic communications, including via email to the email address provided for this purpose on the TicketManager website and/or mobile application. All electronic communications from Spotlight to you are deemed to be communications in writing and are deemed to be delivered to on the earlier of the date actually received or five days from the date of posting or dissemination.  If you are not a registered user of Spotlight’s TicketManager software, Spotlight will confirm your purchases via the email address supplied at the time of purchase.
  10. Spotlight reserves the right, in its sole discretion, to modify these Terms at any time. You can find the most recent version of these Terms at https://www.ticketmanager.com/concierge-services-terms/. Alternatively, you may request a copy of the latest version of these Terms to be sent to you by a customer service representative via email at any time.  To the fullest extent permitted under applicable law, your continued use of the Services after any such modification constitutes your acceptance of these Terms as modified.
  11. Spotlight may, in its sole discretion, terminate, change, modify, suspend, make improvements to or discontinue any or all aspects of the Services, temporarily or permanently, including the availability of any features of the Services or access to any parts of the Services, at any time with or without notice to you. You agree that Spotlight shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.  You may terminate your use of the Services at any time.  Spotlight may suspend, discontinue or terminate your access to or use of the Services at any time immediately and without prior notice or obligation to you (i) if you violate any of these Terms as determined by Spotlight in its sole discretion, or (ii) for any other reason in Spotlight’s sole discretion.  Spotlight may notify you of any such suspension, discontinuance or termination by posting a notice on its website, on any webpage opened when using the Services, by email re.to an email address you provided in connection with the Services or thereafter, or otherwise.  Upon your receipt of such notice, you must immediately discontinue use of the Services during the period of suspension (for a suspension) or permanently (for a discontinuance or termination).   Any provisions that by their nature should survive termination shall so survive any termination of your use of the Services.  You agree that Spotlight shall not be liable to you for any suspension, discontinuance, termination, change or modification of your use of or access to the Services.

Last Updated:  December 2, 2024