The Value Verizon Sees in TicketManager

Like any radical shift in an organization, change is always met with some resistance. According to Josh Kirwin of Verizon, the centralization of sponsorships in TicketManager has provided long-term value to stakeholders that outweighed any initial concerns.

According to Josh, TicketManager enabled and helped reinforce responsible asset utilization, better tracking of KPIs, and also helped facilitate easier conversations during audits or risk management discussions due ticket usage compliance with policies.